Return & Refund Policy

Return & Refund Policy

At [STORE NAME], customer satisfaction is our priority. We carefully check and pack every product before shipping. However, if you receive a product that does not meet expectations, our Return & Refund Policy below explains how we can help.

1. Return Eligibility Criteria

A product is eligible for return if:

  • The item is damaged, defective, or incorrect at the time of delivery

  • The return request is raised within [X DAYS] of receiving the order

  • The product is unused, unopened, and in its original packaging

  • All original labels, seals, and accessories are intact

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

To initiate a return, customers must contact us within [X DAYS] of delivery.
Return requests received after this period may not be accepted.

3. Refund Process and Timing

Once the returned product is received and inspected:

  • Approved refunds will be processed within [7 DAYS REFUND PROCESSING TIME]

  • Refunds will be issued to the original payment method used at checkout

  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account

4. Exchange Options

We offer exchanges in the following cases:

  • Damaged product

  • Defective product

  • Incorrect item received

Exchanges are subject to product availability. If the requested item is unavailable, a refund may be issued instead.

5. Damaged or Defective Products

If you receive a damaged or defective product:

  • Please contact us within [X DAYS] of delivery

  • Share clear photos or videos of the product and packaging for verification

Once verified, we will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or opened products

  • Products damaged due to misuse or improper handling

  • Items without original packaging or labels

  • Products marked as “non-returnable” on the product page

7. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or incorrect product), return shipping costs will be borne by [STORE NAME]

  • For other approved returns, return shipping costs may be the responsibility of the customer

8. Contact Information

For return or refund requests, please contact us at:

Email: [ecoclean009gmail.com]
Store Name: [ECO CLEAN]

Please include your order number and a brief description of the issue for faster assistance.